PlaxonicPlaxonic logoPlaxonic logo
Digital Transformations / Enterprise Solutions

CRM Software
Solutions

We build CRM solutions that bring customer data, sales activities, communication, and business processes into one connected system. Our team implements and customizes platforms like Salesforce, HubSpot, and Zoho, and develops custom CRM solutions when your business needs to go beyond standard features.

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What We Deliver

CRM Capabilities Built Around Your Business.

We build and customize CRM solutions to help your teams manage customer relationships, sales activities, data, and everyday business processes in one place.

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Sales Pipeline & Deal Management

We build and manage sales pipelines around your actual sales process. Our team tracks opportunities across stages, assigns ownership, monitors deal activity, and gives sales teams a clear view of what needs attention at every stage.

Visual PipelinesForecastingQuote-To-Cash
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Lead & Contact Management

We help you keep lead and customer information organized in one place. Your teams can track conversations, activities, notes, and follow-ups while getting a complete view of each customer's relationship with your business.

Lead ScoringUnified ProfilesActivity Timeline
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Marketing Automation

We help you automate repetitive marketing activities and connect campaigns with your CRM data. You can set up lead nurturing, audience segmentation, follow-ups, and campaign tracking to manage leads throughout the customer journey.

Email JourneysSegmentationCampaign ROI
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Customer Service & Support

We build CRM workflows that help you manage customer requests and service activities more efficiently. Your support teams can track cases, assign issues, monitor response times, and access relevant customer information throughout the support process.

Case ManagementSLA RoutingKnowledge Base
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Integrations & Data Sync

We connect your CRM with the tools your teams already use, including email, ERP, telephony, marketing, and other business systems. Your data stays synchronized across platforms, reducing duplicate work and keeping important information accessible where your teams need it.

API ConnectorsTwo-Way SyncERP & Telephony
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Analytics & Dashboards

We build reports and dashboards that help you understand sales activity, customer interactions, pipeline performance, and business trends. You can give sales teams, managers, and leadership the information they need for day-to-day decisions.

Custom ReportsRevenue InsightsRole Dashboards
Platforms We Master

CRM Platforms We Work With.

We help you choose and customize the CRM software that fits your business requirements. Our CRM solutions can support different business processes, integrations, and workflows, with custom CRM development software solutions available when your requirements go beyond standard platform capabilities.

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Salesforce

Sales Cloud + Service Cloud

We help you implement and customize Salesforce around your sales, customer management, and business processes. You can connect the platform to your existing systems, automate workflows, and configure it to support how your teams work.

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HubSpot

Marketing + Sales + Service Hubs

Our engineering team helps you set up and customize HubSpot for sales, marketing, and customer relationship management. After the integration, your team can manage contacts, track deals, automate routine activities, and connect customer interactions across the business.

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Zoho CRM

Cost-effective + flexible

We customize Zoho CRM to fit your sales process, customer data, workflows, and reporting needs. Our team also connects it with other business applications so your teams can manage relevant information within a connected CRM environment.

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Pipedrive

Sales-first + lightweight

We configure Pipedrive around your sales pipeline and day-to-day sales activities. You can organize leads and deals, automate repetitive tasks, track interactions, and give your sales team a clearer view of active opportunities.

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Microsoft Dynamics 365

Deep Microsoft integration

To support your customer management and business operations, we implement and customize Microsoft Dynamics 365 for your business needs. We can configure workflows, connect business systems, and adapt the CRM environment to your organization's processes and requirements.

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Custom CRM

When nothing off-the-shelf fits

When existing platforms don't match your business requirements, we develop a custom CRM solution around your processes. You can define workflows, features, integrations, user roles, and data structures based on how your business operates.

How We Implement

Custom CRM Solutions Built Around Your Business.

Our team follows a structured six-phase approach to understand your requirements, configure the CRM, connect your existing systems, and prepare your teams to use it effectively. Each phase keeps the implementation aligned with your business processes and goals.

01

Discovery & Data Audit

We start by understanding your sales process, customer data, existing tools, and team workflows. We review your current data, identify gaps or inconsistencies, and define the CRM structure around how your business operates.

02

Architecture & Customization

We configure the CRM solutions around your processes, including fields, pipelines, user roles, permissions, workflows, and automation.

03

Data Migration & Cleansing

We prepare your existing data before moving it into the new CRM. Our team identifies duplicates, cleans and standardizes records, maps fields, and validates the migration, so your team starts with organized, usable customer data.

04

Automation & Integration

We connect your CRM with the business tools you already use, including email, ERP, marketing, and telephony systems. We also automate repetitive workflows to reduce manual data entry and keep information consistent across connected systems.

05

Training & Adoption

We train your teams based on their roles and day-to-day CRM activities. You receive practical training materials and rollout guidance to help your teams understand the new system and use it confidently in their regular workflows.

06

Optimization & Support

Our team monitors the CRM after launch and makes adjustments based on how your teams are using it. We can refine dashboards, add new automation, improve workflows, and provide ongoing support as your CRM requirements evolve.

The Plaxonic Impact

CRM Solutions Built For Measurable Impact.

+32%
Sales win-rate improvement
-45%
Less time spent on manual tasks
360°
Complete customer view
5x
Faster lead response

Illustrative figures based on typical engagements. Your baseline and targets are defined during planning, giving you clear measures to track throughout the CRM implementation.

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Certified CRM Specialists

Our team brings hands-on experience across leading CRM platforms, with the technical expertise to implement, customize, and integrate CRM software around your business requirements.

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Data-Ready CRM Migrations

We prepare your data before migration by cleaning records, resolving duplicates, mapping fields, and validating the transfer. Your new CRM starts with organized and usable customer information.

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Adoption Built Into the Rollout

We involve your teams throughout implementation and provide role-based training, practical guidance, and support to help you use the CRM in your day-to-day work.

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Reliable CRM Integrations

We connect your CRM with the systems your business already uses and configure data syncs to keep customer and operational information consistent across connected platforms.

Proven Outcomes

CRM Solutions That Deliver Results.

Explore how businesses use CRM solutions to improve and build more efficient workflows.

Northstar SaaS
Salesforce Implementation

A Pipeline Leadership Could Finally Trust

We rebuilt their pipeline stages around a real qualification framework and automated forecasting, giving leadership a number they could finally trust and reps a clear next move on every deal.

Read the full case study
+41%
win rate within two quarters
Northstar SaaS
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FAQs

Frequently Asked Questions.

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Still have questions?

Our CRM consultants are happy to talk specifics.

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CRM solutions are software systems that help businesses manage customer and their team's interactions in one place. A CRM can also automate workflows, connect with other business systems, and provide reporting on customer and sales activity.

Is Your CRM Working For You Or Against You?

Let us review your setup and map the fastest path to a CRM your team loves to use.