Privacy Policy

Information We Collect

Personal information: When you interact with us, we may collect information you provide voluntarily, such as your name, email address, phone number, job title, and company details, for example when you fill out a contact form, request a proposal, or subscribe to updates.

Usage data: We may collect non-identifying information about how you interact with our website, such as IP address, browser type, operating system, referring pages, and clickstream data.

Cookies and similar technologies: We use cookies and similar technologies to improve your experience, understand usage patterns, and analyze traffic. You can disable cookies in your browser settings, though some features may not work properly as a result. For more detail, see our Cookie Policy.

How We Use Your Information

We use the information we collect to provide and improve our services, respond to your inquiries, send you relevant updates or communications you have asked for, analyze how our website is used, and comply with our legal obligations.

SMS Communications

If you provide your phone number and opt in, you may receive SMS messages from us for service updates, assistance, and, where you have agreed, promotional messages. We collect your consent through a clear opt-in process. You can unsubscribe at any time by replying "STOP," or reply "HELP" for assistance. Message and data rates may apply.

We do not sell your personal information, and we do not share mobile opt-in information or SMS consent with any third parties or affiliates for their marketing or promotional purposes.

How We Share Your Information

We do not sell or rent your personal information. We may share it only in these limited circumstances:

Service providers: With trusted third parties who help us operate our business and website, such as hosting, analytics, and communication providers. They are bound by confidentiality obligations and may use your information only to provide services to us.

Business transfers: If Plaxonic is involved in a merger, acquisition, or sale of assets, your information may be transferred to the entity involved, subject to this Privacy Policy.

Legal requirements: Where required by law, or in response to valid requests from public authorities, to comply with legal obligations or protect our rights.

Data Security

We use appropriate, industry-standard measures to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. You can also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. To exercise any of these rights, contact us at contact@plaxonic.com.

Your Rights Under the GDPR (EEA and UK)

If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation gives you certain rights over your personal data. Plaxonic acts as the data controller for the personal information described in this policy. You have the right to:

• Access the personal data we hold about you, and request a copy of it.
• Rectification of inaccurate or incomplete data.
• Erasure of your personal data (the "right to be forgotten"), where applicable.
• Restriction of processing in certain circumstances.
• Object to processing that is based on our legitimate interests, and to direct marketing at any time.
• Data portability, to receive your data in a structured, commonly used format and transfer it to another controller.
• Withdraw consent at any time, where our processing is based on your consent.

We process your personal data on one or more of the following legal bases: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business. To exercise any of these rights, contact us at contact@plaxonic.com. You also have the right to lodge a complaint with your local data protection authority.

Your Rights Under the CCPA (California)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you certain rights regarding your personal information. These include the right to:

• Know what personal information we collect about you, and how we use and share it.
• Access a copy of the personal information we have collected.
• Delete personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information. Plaxonic does not sell your personal information, and does not share it for cross-context behavioral advertising.
• Non-discrimination for exercising any of your privacy rights.

To exercise any of these rights, contact us at contact@plaxonic.com. We will not discriminate against you for exercising them, and we will verify your request before responding, as required by law.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

International Data Transfers

Plaxonic operates globally, and your personal information may be processed in countries other than the one in which you reside, including India and other countries where we or our service providers operate. Where required, we put appropriate safeguards in place to protect your information when it is transferred across borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version here and revise the "Last updated" date above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@plaxonic.com